Question 1

How do I book a session?

Accepted Answer

Use the Book a Session button to request an appointment through Tebra. After booking, you may receive secure intake, consent, insurance, and screening forms through Tebra before your visit.

Question 2

What is Tebra used for?

Accepted Answer

360 Talk Therapy uses Tebra for online booking, intake forms, patient portal access, and telehealth visit workflow.

Question 3

Can I request a consultation before booking?

Accepted Answer

Yes. You may use the contact page to send a general, non-clinical consultation request. Do not include protected health information, symptoms, diagnoses, medications, records, or urgent concerns in the public contact form.

Question 4

What happens after I book?

Accepted Answer

After booking, you may be asked to complete forms through Tebra. Your provider will review available information and discuss treatment options during your appointment.

Question 5

Does booking guarantee I will be accepted for care?

Accepted Answer

No. Booking an appointment does not guarantee ongoing care, a prescription, a diagnosis, a controlled substance prescription, documentation, letters, forms, or any specific treatment.

Question 6

Do you offer telehealth appointments?

Accepted Answer

Yes. 360 Talk Therapy provides telehealth psychiatric and behavioral health care for adults who are physically located in Illinois at the time of the visit.

Question 7

What do I need for a telehealth visit?

Accepted Answer

You need a private location, internet access, and a working phone, tablet, or computer with audio and video. You should complete requested forms through Tebra before your appointment.

Question 8

Can I attend a visit outside Illinois?

Accepted Answer

No. Telehealth services are available only when the patient is physically located in Illinois at the time of the visit.

Question 9

What services does 360 Talk Therapy provide?

Accepted Answer

360 Talk Therapy provides psychiatric evaluations, medication management, therapy, telehealth mental health care, ADHD support, anxiety and depression support, trauma-informed care, insomnia support, substance use/addiction support, dual diagnosis support, behavioral health consultation, care coordination, and facility behavioral health services.

Question 10

Do you treat adults only?

Accepted Answer

360 Talk Therapy serves adults in Illinois unless the practice intentionally adds child or adolescent services later.

Question 11

Do you offer medication management?

Accepted Answer

Yes. Medication management may include medication review, treatment planning, follow-up visits, response monitoring, side-effect monitoring, and coordination with other providers when appropriate.

Question 12

Will I automatically receive medication?

Accepted Answer

No. Medication decisions are made only after clinical evaluation. Booking a session or completing forms does not guarantee a prescription.

Question 13

Do you prescribe controlled substances?

Accepted Answer

Treatment recommendations are made after clinical evaluation and depend on medical necessity, safety, clinical guidelines, and applicable laws. 360 Talk Therapy does not guarantee any controlled substance prescription.

Question 14

Do you offer therapy?

Accepted Answer

Yes. Therapy may support anxiety, depression, grief, stress, trauma-related symptoms, relationship concerns, adjustment issues, emotional regulation, and coping skills.

Question 15

Can I receive therapy and medication management?

Accepted Answer

Care plans are based on clinical needs. Some patients may benefit from therapy, medication management, or a combination of supports.

Question 16

Do you support substance use or addiction concerns?

Accepted Answer

Yes. 360 Talk Therapy provides support for substance use concerns, addiction recovery needs, relapse prevention, co-occurring mental health concerns, and behavioral health care coordination through appropriate clinical pathways.

Question 17

What is dual diagnosis support?

Accepted Answer

Dual diagnosis support addresses mental health symptoms and substance use concerns together instead of treating them separately.

Question 18

Do you provide detox or emergency addiction treatment?

Accepted Answer

No. 360 Talk Therapy is not an emergency service and does not provide emergency detox placement or inpatient placement. If you are in immediate danger, call 911. If you are in emotional crisis, call or text 988.

Question 19

Do you accept insurance?

Accepted Answer

360 Talk Therapy accepts multiple insurance plans. Coverage, copays, deductibles, prior authorization requirements, and behavioral health benefits vary by plan. Please verify coverage before your appointment.

Question 20

Which insurance plans may be accepted?

Accepted Answer

Accepted plans may include Medicare, Blue Cross Blue Shield, UnitedHealthcare / Optum, Aetna, Cigna / Evernorth, Oscar, Medicaid MCO plans when accepted by the practice, Meridian, Molina, and CountyCare. Insurance participation can change.

Question 21

How can I contact 360 Talk Therapy?

Accepted Answer

Use the contact form for general, non-clinical questions or email info@360talktherapy.net. Do not send protected health information, clinical details, records, insurance IDs, medications, substance use details, safety concerns, or urgent concerns through public email or contact forms.

Question 22

Why is there no phone number listed?

Accepted Answer

360 Talk Therapy uses online booking through Tebra and email/contact forms for general, non-clinical inquiries. For emergencies, call 911. For emotional crisis support, call or text 988.

Question 23

Can I use the contact form for symptoms or medication questions?

Accepted Answer

No. The public contact form is for general, non-clinical questions only. Clinical concerns should be addressed through the appropriate patient workflow, patient portal, or appointment.

Question 24

What should I do in a crisis?

Accepted Answer

If you are in immediate danger, call 911. If you are in emotional crisis, call or text 988. 360 Talk Therapy is not an emergency service.

Question 25

Can I use the website for urgent concerns?

Accepted Answer

No. Do not use the website, contact form, or email for urgent or emergency concerns.

Question 26

Why do I need to be in Illinois?

Accepted Answer

Telehealth services are available only when the patient is physically located in Illinois at the time of the visit.

Question 27

What if I travel or move out of state?

Accepted Answer

Tell the practice before your appointment if you will not be physically located in Illinois. You may need to reschedule or discuss appropriate options.

Frequently Asked Questions

Booking & Tebra

Telehealth

Services

Medication Management

Therapy

Substance Use & Dual Diagnosis

Insurance & Payment

Contact & Consultation

Crisis & Safety

Illinois Telehealth